I'd have taken a photo, but I didn't have my camera.
Message to my (real life) crew:
CREW MEMBERS:
We need to talk about voids. Actually, I’ve already written this, and you need to read it and understand. We have a serious problem with the voids and the lack of ability to properly void items. You need to understand that voiding an item or an order after a transaction is one way to steal, and theft will not be tolerated. While I do not personally feel any of you guys would or are stealing from the store it still has the appearance of theft when you fail to do ALL of the following:
• Staple the void copy to the original transaction. If for some reason you fail to obtain a copy of the receipt of the original transaction you should write the transaction # on the back of the void slip. If you don’t know how to find the transaction # ask me and I’ll show you. It’s very easy.
•
Initial the receipt. Like every other receipt that gets printed, voids MUST have an initial. If I don’t know who’s doing the voiding, it looks suspicious.
•
Write the reason for the void on the back of the receipt. “
I am dumb,”“
I made a mistake,” or “
I don’t know what I did” are not acceptable reasons. If this is your reason then you need to talk to the shift supervisor and have them explain to you what you did wrong. You may also need to try a different line of work...
• Put the stapled copies of the void into the drawer on the left side.
It is also possible to void a single item from an order, say if they have a free card and you were too impatient to wait for them or the customer forgets. All you have to do is hit the subtotal button, press void and press the item to be free’d out. Then you simply re-enter the item and press “free item.”
DO NOT PRESS THE SUBTOTAL BUTTON AFTER YOU PRESS THE VOID BUTTON.
DO NOT PRESS THE SUBTOTAL BUTTON AFTER YOU PRESS THE VOID BUTTON.
If you have a problem or are not sure what to void, DO NOT PRESS THE SUBTOTAL BUTTON AFTER YOU PRESS VOID. Press clear [CL]. Press clear [CL] again. Then press subtotal again. After that press void and press the item to be voided. If you have any questions ask me and I will show you.
DO NOT PRESS THE SUBTOTAL BUTTON AFTER YOU PRESS THE VOID BUTTON.
If you have any questions, ask me. Sign the back of this when you know how to do a proper void. Thanks for your time, and DON’T SCREW UP!!! (I’ll be handing out write-ups like that weird guy with his band’s crappy promo CD after a big concert.)
